Monthly Archives: April 2017

Oftentimes reviews are only offered after a transaction has been completed; however, in exterior restoration and insurance claims, and the construction industry in general, the required process generally allows time for us to receive feedback during a transaction. This benefits all participants by providing a steady flow of communication throughout the entire project. We are able to identify strengths and weaknesses, and make appropriate adjustments. We understand that property repairs and reconstruction are stressful and rarely convenient. We strive to minimize this as much as possible.

You are able, at anytime throughout the process, to share your ideas and specific feedback about your experience using our surveys. There are many survey tools available; which exist because of the many reasons customer feedback is vital to a business. Six reasons can be found in the following article by Ross Beard, formerly of Client Heartbeat.  GoGetQuality, our survey system of choice, is easy to use, and allows us to request and receive customer evaluations quickly.

We appreciate positive reviews. Our team works hard, and is motivated by respect for their value. On the other hand, if at any point you feel we’ve dropped below 9 out of 10 stars, we urge you to notify us.

We believe in being proactive with your feedback. We take our clients’ perspectives very seriously. We work with people from all walks of life, with different experiences, and knowledge from a wide-range of professions. That being said, we seek not only comments on current processes and applications, but ideas on any and all aspects of business and customer service. We incorporate your comments in coaching, team discussions, discipline measures, and improving systems. We utilize feedback to develop skills, build careers, strengthen our organization, and, most importantly, improve the customer experience.

At times, our system will ask you to share your reviews with other online outlets, such as Google, Facebook, and Twitter. We encourage you to let others know about your experience with Your Neighborhoodz.

Military Commitment | Subcontractor Work Opportunities | San Antonio

Your Neighborhoodz LLC has a history of building lasting relationships with subcontractors. We believe that a long-term, durable relationship is a cooperative effort. We rely on our subcontractors to represent our company in a professional manner. We expect quality work, dependability, and orderly, safe job sites. In turn, we promote open, honest communication with our subcontractors, supporting them and their businesses in any way we can.

Whether you are a sole proprietor, small business, or corporation, we encourage you to download and fill out our Vendor Packet. Email the completed packet to admin@yourneighborhoodz.com. If you have any questions about Your Neighborhoodz LLC or the Vendor Packet, please contact our office staff at 210-262-2678. We look forward to working with you!

MILITARY COMMITMENT

Your Neighborhoodz is a local San Antonio company.  Commonly referred to as Military City USA, San Antonio is the home of at least 5 major military installations. Your Neighborhoodz is committed to serving our community of current and former members of America’s Armed Forces.

We value the skills and characteristics men and women of the military have cultivated through their service. We strive to provide motivating and rewarding work opportunities. And, even though your civilian job may differ from your military job, we encourage you to bring your skills to our industry. We are proud to hire military, and strive to continually learn how we can improve the hiring experience and opportunities available for other members.

Types of trades we perform include, but are not limited to:

Roofing
Fencing
Gutters
Carpentry
Siding
Handyman
Glass
Painting
Drywall
Flooring
Masonry
Concrete
Framing
Doors and Windows
Plumbing
Electrical
HVAC

 

Your Neighborhoodz LLC flagship services include roofing, fencing, and seamless gutter installation in San Antonio. An advantage to choosing Your Neighborhoodz for these services is that we provide a full-exterior option. When choosing to be your own general contractor, enlisting multiple companies for these services, costs are often increased due to doubling or even tripling prep work. In addition, if services are not performed in proper sequence, extra work is then necessary to protect projects already completed. Scheduling and coordinating multiple contracting crews can be time-consuming and problematic. Let Your Neighborhoodz LLC take care of the juggling for you, by providing you a full-service exterior restoration option.

Many contractors choose only the highest profit work and will perform projects in improper sequence; taking advantage of homeowners, who often do not have the experience or knowledge to know the difference. In the case of insurance claims, many contractors just wish to replace your roof, as this is the highest ticket item. Nine times out of ten, roof replacements should be done last. New shingles are soft and highly susceptible to scuffing and scarring. New roofs need time to settle. Performing other work after a roof installation causes unavoidable wear, or necessitates costly measures to protect the new shingles. Your Neighborhoodz LLC can work through your entire claim with you, ensuring that work progresses in a suitable sequence, protecting your investment and ensuring a higher quality final product.

For example, gutters should ALWAYS go on before a new roof. Removal of gutters inevitably causes damage to drip flashing and wear to new shingles. Often when gutters are removed, it reveals sections of rotted fascia. Repairing fascia rot also causes wear to new shingles; and damage to, or even requires the removal of, drip flashing. Removal and replacement of gutter before roof installation allows for fascia repairs to be done before drip flashing is installed. ‘Flashing in’ gutters, or installing drip flashing after gutters, helps to prevent water from going behind the gutter and rotting fascia. This is a higher quality installation, aiding in the prevention of future unnecessary repairs.

Seamless gutters are light years ahead of piecing together gutter. Piecemeal gutters are low in performance, and high in leaks. The cost difference for seamless gutters is slight, and the value added is exponential. Professional seamless gutter installers can create a high-quality system that diverts water away from your foundation and other crucial areas of your buildings; such as, landscaping, sections where water will settle against the foundation or siding, and areas with minimal grading. If your building has spike-style gutters, more than likely you have fascia rot, and should get your gutters replaced and fascia repaired at your earliest opportunity. Furthermore, no matter what people advertise, there is no such thing as gutters that don’t have maintenance. All gutters will require some type of maintenance. Your Neighborhoodz LLC performs gutter replacement, repairs, and maintenance in San Antonio.

Our third flagship service is fence replacement, repair, and maintenance. In general, we recommend wood privacy fencing. Wood privacy fencing is the most economical in terms of maintenance and cost over time. A well-built wood fence will last 12-15 years, depending on weather and maintenance. We offer six feet pickets, posts set at 18–24”, and a three-rail system that aids in the prevention of warping, bowing, or twisting. We also offer staining as a protective measure, or to simply add to the beauty of your wood fence. Chain link fencing is a cheaper option, with quicker installation time, but doesn’t allow for privacy. Maintenance tends to be lower for chain link fencing, but it is necessary to keep vines, trees, and other landscaping from growing into and intertwining with the fencing. Wrought iron and stone are more expensive fencing options. A widespread myth is that these fencing options have no maintenance. Wrought iron fencing requires costly spot, prime, and repainting. Also, exposure to water causes the steel to deteriorate and rust through. Stone fencing requires pressure washing; and shifting inevitably occurs, causing cracks that should be repaired promptly to maintain the integrity of the walls. A common mistake in stone fencing is not establishing a firm foundation. A stone fence requires that each step be done meticulously, or the walls will be weak.

People Behind Scenes |Your Neighborhoodz LLC

Your Neighborhoodz LLC is a local roofing and exterior restoration company in San Antonio, Texas. We service both residential and commercial clients. We have extensive experience in assisting clients with insurance claims throughout the Greater San Antonio metropolitan area. We specialize in roofing, seamless gutters, and fencing.

Our goal is to contact you within 48-72 hours to schedule your initial appointment. Our account managers set appointments between 11am – 5pm, Monday-Friday. To facilitate scheduling, we ask clients to advise us of specific times or days that work best with their schedule.

To optimize efficiency and continue to improve the customer experience, we utilize operational systems such as Contractingtoolz, Go Get Quality, Lead Now, and many more. Contractingtoolz is a Customer Relationship Management System software that provides our account managers live access to project information on-the-go. Go Get Quality is an internal survey system that allows our clients to offer ideas and specific feedback.

Below, we have included some general information you might find helpful. This information is for reference only, and is subject to change.

YOUR NEIGHBORHOODZ PERSONNEL ROLES

Office Manager: 210.262.2678 

  1. Facilitate day-to-day calls. 
  2. Order project materials. 
  3. Schedule projects.

Project status updates are communicated to customers each Friday.

Account Manager

  1. Define the scope of work and prepare project contract.
  2. Obtain customer approval.
  3. Collect down payment.
  4. Upload all project-related materials into the internal system.
  5. Submit the project for managerial review.
  6. Answer any questions or concerns related to the scope of work or change orders.
  7. Perform inspection upon completion of work and create punch list, if needed. 
  8. Obtain customer approval.
  9. Collect final payment.

Contractor Foreman:

  1. Execute approved scope of work.
  2. Maintain a neat and organized jobsite.
  3. Perform inspection.

***Please note that scope of work questions or change orders should be directed to your account manager, and scheduling questions to the office manager.***

YOUR NEIGHBORHOODZ PROCESS

  1. Define the scope of work and ALL product selections.
  2. Customer signature of project contract.
  3. Collect down payment.
  4. Managerial approval of project contract. (3-5 business days)
  5. Submit project to Office Manager. At this point, a project is in the queue awaiting ordering and scheduling.

The timeframe varies depending on the daily forecast, extreme weather, supply and demand, and complexity of facilitating multiple trades.

  1. Order materials and coordinate project schedule.

Project status updates are communicated to customers each Friday.

  1. Execution of scope of work.
  2. Inspection and punch list, if needed.
  3. Final approval and payment.

Just a few tips. Property repairs and construction invariably cause vibrations to structures when work is performed. Pictures, knickknacks, and light covers should be secured and/or removed. Keep yards cut and clear of debris. Potted plants and other personal items should be moved away from work areas, allowing for full access to jobsites. Please make any necessary arrangements for your pets. 

Thanks for taking the time to read this blog. We look forward to helping you.